HeyBirdy.AI doesn't justreplychatrespondanswermessageto customers.It decides when humans should intervene, and how.
Trained on your SOPs, HeyBirdy runs customer conversations with judgment, not scripts.
Different staff give different answers
Inconsistent responses damage customer trust and brand reputation
Good agents tied up with routine issues
Your best people spend time on questions that could be automated
Complaints escalate due to slow reactions
Issues grow bigger simply because nobody responds fast enough
SOPs exist but are rarely followed
Standard procedures get ignored in the rush of live customer chats
Most businesses don't need more agents. They need better decisions at the right time.
Most chatbots answer questions. HeyBirdy runs conversations.
The AI decides who should handle the conversation, when, and with what context.
AI trained on your SOPs, not just FAQs
Upload your standard operating procedures, policies, and past resolutions. HeyBirdy understands context, not just keywords.
Decision-led conversations, not rule-based flows
The AI evaluates each situation and chooses the best path forward, adapting to customer needs in real-time.
Human involvement triggered by risk, not keywords
Escalations happen based on business risk and urgency, not arbitrary rules or keyword matching.
How It Works
A high-level flow of intelligent customer conversation management
AI takes ownership
Every customer message is handled by AI first.
AI evaluates
Intent and sentiment, business risk and urgency, SOP confidence.
AI decides
Resolve autonomously, or escalate with a full human brief.
Humans execute
Agents step in informed, prepared, and aligned.
Your SOPs become a thinking system.
Upload SOPs, policies, FAQs, and past resolutions. HeyBirdy doesn't just recall answers. It understands what can be done, what cannot, and when to escalate.
Key outcomes:
- Consistent decisions across shifts
- Fewer wrong replies
- Reduced escalations
Humans don't manage chats. They intervene.
Human time is spent on judgment, not typing.
AI prepares summaries and suggested replies
Every escalation comes with full context and recommended responses.
Real-time tone and policy guardrails
The AI monitors human responses to ensure brand consistency and policy compliance.
Manual override with AI supervision
Humans always have final say, with AI providing guidance and safety checks.
Common scenarios
Resolve more conversations without adding headcount.
Complaints and escalations
AI detects frustration and urgency, escalating to humans with full context before issues grow.
Pricing and promotion inquiries
AI applies promotion rules accurately, escalating only when eligibility or edge cases arise.
Refund and policy requests
AI applies your exact policies consistently, escalating edge cases to human judgment.
High-volume customer inquiries
Handle 10x more conversations without increasing headcount or sacrificing quality.
Designed to reduce human load, not increase it.
Free your team from routine inquiries
Agents spend time on what matters
Never miss a customer at critical moments
Who it's for
SMEs handling WhatsApp inquiries daily
Perfect for businesses managing customer conversations on WhatsApp at scale.
Teams with SOPs but inconsistent execution
You have great processes documented, but they're not always followed in real-time.
Businesses that value control and consistency
Maintain your brand voice and policy compliance across every customer interaction.
Trusted by businesses
Our Customers
Let AI run your customer conversations.
See HeyBirdy in action on WhatsApp and discover how intelligent automation transforms customer engagement.